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A choice is created to operate tiny, but a lot more specialised contact centres in Australia but with the potential for getting offshored Sooner or later.

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With the past six months grievances have already been rising, personnel turnover fees are double the typical in the Indonesian simply call you can find out more centre marketplace and workers have begun to stop working by means of strikes, protesting outdoors Celltel’s gates.

Just after spending various weeks undertaking schooling at amongst Australia’s top telecommunications corporations at their Indonesian operations foundation, a journalist identified some shockingly inaccurate stereotyping of Australian shoppers currently being taught to new Indonesian staff having and creating phone calls to Australians.

Personnel undergo three months of training learning about conversational expertise and Australian tradition. The instruction guide states: “Australia is referred to as the dumbest continent in the world.

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